Call (407) 900-9790 Today!

Book Now
Facebook-f

(407) 907-4848

info@offleasewheels.com

Coolax USA

Privacy Policy

who we are

Coolax USA is a licensed and insured HVAC contractor serving residential and commercial customers across Florida. We specialize in HVAC installations, maintenance, repairs, and smart home integration services. We are committed to protecting your privacy and maintaining your trust by handling your data with transparency, care, and responsibility.

We respect your privacy rights and are committed to safeguarding the personal information you provide when visiting our website, requesting a quote, or using our services. This Privacy Policy describes the types of information we collect, how it is used and protected, and your rights regarding your data

This Privacy Policy applies to information we collect through:

  • Our website www.coolaxusa.com
  • Online forms, service request tools, and appointment schedulers
  • Phone calls, emails, and in-person interactions
  • Social media platforms and marketing campaigns
  • Analytics and cookies used to improve website performance

It does not cover third-party websites we link to. Please review their privacy policies separately.

4.1 Information You Provide Directly:

  • Contact Info: Name, phone number, email, address
  • Service Info: Property details, preferred appointment times
  • Payment Info: Billing address, payment method (processed securely via third-party processors)
  • Customer Support: Messages, service inquiries, reviews, or complaints
  • Referral Info: If you refer others or book services on their behalf

4.2 Information We Collect Automatically:

  • Device & Usage Data: IP address, browser type, operating system
  • Cookies & Analytics: Website activity, visited pages, session duration
  • Location Data: For mobile technicians or service dispatch purposes, with your consent

4.3 Information from Third Parties:

  • Payment processors
  • Lead generation services (e.g., Google Ads, Yelp, Angi)
  • Social media platforms (e.g., Facebook, Instagram)

We use your personal data to:

  • Schedule, manage, and confirm HVAC service appointments
  • Communicate with you regarding services, estimates, and follow-ups
  • Provide invoices, process payments, and deliver warranties
  • Improve customer experience, services, and website functionality
  • Send updates, promotions, or seasonal reminders (only with opt-in)
  • Comply with legal or regulatory obligations

We never sell your personal information.

We only share your information with trusted third parties when necessary to:

  • Fulfill your requested service (e.g., subcontractors, vendors)
  • Process payments through secure platforms
  • Send marketing messages (only if you’ve opted in)
  • Comply with the law, legal processes, or government requests
  • Protect the safety, rights, or property of Coolax USA or our customers

We retain your data only as long as needed for:

  • Service delivery
  • Legal, tax, and regulatory compliance
  • Customer service and warranty tracking

Typically, we retain service history for up to 7 years. You may request deletion earlier unless legally restricted.

We implement industry-standard safeguards to protect your data, including:

  • SSL encryption
  • Secure storage and limited access to service records
  • Compliance with PCI-DSS for online payments

While no system is completely secure, we take all reasonable steps to minimize risks

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct or update inaccurate information
  • Request deletion of your data (subject to legal obligations)
  • Opt-out of marketing communications at any time

To exercise your rights, email us at info@offleasewheels.com

Coolax USA does not knowingly collect personal information from individuals under 18 years old. If we become aware of such data collection, we will delete it immediately.

We use cookies to:

  • Improve website navigation and performance
  • Track visits for analytics
  • Remember your service preferences

You can control cookies through your browser settings. For more information, see our Cookie Policy.

If you are a Florida resident, you may request:

  • A list of categories of personal information we have collected or disclosed
  • The sources and purposes of collection
  • Deletion of your personal data
  • Opt-out of the sale of personal information (we do not sell your data)

To submit a request, email: info@offleasewheels.com with subject “Florida Privacy Request”.

We may update this policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. Significant changes will be communicated via email or a site banner if applicable.

Contact Us

If you have questions or concerns about your privacy, contact us:

Call us at (407) 900-9790 or email us at info@offleasewheels.com

Coolax USA — Local Experts. Honest Answers. Always Here to Help.

Call Today